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FAQ/Policies
- Returns
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Goods may be returned within 15-days of purchase at no cost to you other than shipping and handling charges, both to and from your location. To qualify, items must be received within 15-days of invoice date.
Items must be unused and 100% complete with all original accessories and packaging. New items must be factory-sealed with no writing on the original box. Exceptions will be charged a 20% re-stocking fee plus the cost of any missing accessories. Special-ordered items may be non-returnable. You may cancel your order before shipment. Goods shipped are considered sold and subject to this policy.
After 15-days, a 20% re-stocking fee will apply to returns plus the cost of any missing accessories. Again, items must be unused and 100% complete with all original accessories and packaging. New items must be factory-sealed. Items must be received within 30-days of invoice date.
After 30-days, returns will not be accepted.
Before Returning: To ensure you receive proper credit, returns must be accompanied by a Returned Merchandise Authorization (RMA) number which is valid for 15-days. Returned items received late or without an RMA number may incur additional fees or may be refused and returned to you. The RMA number must be written on the outside of the shipping box. Make sure the original factory box of any new return item is shipped in another box for protectection so it can be sold again as new. Any writing on the factory box of a new return item will trigger a 20% re-stocking fee or may be refused. For your protection, we recommend you insure the value of your return shipment with the carrier. Please request proof of delivery as we are not responsible for items lost or damaged in transit. For questions or assistance, please call 800-892-0800 or email Customer Service. - Warranty
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Most items are backed by our 1-year warranty. Refurbished cordless phones carry a 90-day warranty. New cordless phones carry the manufacturer's warranty. Defective items will be repaired at no cost within 1-year of invoice date. Simply call for a Return Merchandise Authorization (RMA) number, return the item to us, and we'll repair and return it to you. You pay return shipping to us and we pay to send it back to you. Warranty claims may de denied if caused by a power surge, power spike or lightning unless protected by a surge protector approved by the Underwriter's Laboratory, which must be returned with the defective product. Repair service may be refused for returned items not registered in our system as sold by us or where labels or tamper-proof stickers are damaged. Item origin will be verified using the item's bar-coded serial number registered in our SAP software program. If we cannot replace the product, we will reimburse the price paid. In either event, the maximum liability owed to you under this warranty will be the price you paid. After repair, replacement or a refund has taken place, we will have satisfied all obligations owed under this warranty.
Advance-Replacement: You are covered by our 90-day Advance-Replacement Warranty. In case of failure, notify us within 90-days of invoice date and we’ll ship a replacement to you. A pre-paid return shipping label will be included. Your credit card will be charged for the full amount of the item. As long as we receive the defective item within 15-days of when you received the replacement, you will be credited in full. The replacement will be sent to you using the same shipping method as when initially ordered. Expedited shipping is available for an additional charge. Advance-replacement service may be unavailable in the case of special-ordered items, hard-to-get items or in other rare circumstances. Items received without all accessories may be either partially-refunded or refused. Refunds may be refused for items not registered in our system as sold by us or where labels or tamper-proof stickers are damaged. Item origin will be verified using the item's bar-coded serial number registered in our SAP software program.
Extended Warranties: 2 to 5-year warranties are available. Please contact your sales representative for pricing.
Repair Warranty: If your item was repaired by us, you are covered by our 2-year Repair Warranty.
Damaged Merchandise: If your shipment arrives damaged, please call us immediately. Do not discard the shipping box or any of the packaging materials. If present, ask your delivery person to note any damages in their records. Write a note detailing damages and have it signed by the delivery person. - Privacy
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When you place orders on this website (www.atlantel.net), any personal information shared with us (and with the business partners who help this site function or assist us in fulfilling your order) is kept absolutely private. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. We do ask you for certain kinds of personal information in order to provide the services you request. This information includes:
My account: You have the opportunity to create a personal shopping account with Atlantel.net. This account will allow you to shop faster and easier and to check on order status and history. In creating this account, you authorize Atlantel.net, to store your name, e-mail address, telephone number, shipping and billing addresses. This is for your convenience only. This information is not used for any other purpose.
Mailing List:When you create an account with Atlantel.net, you will be given the option to be added to the Atlantel.net, mailing list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Additionally, subscriptions to the mailing list can be cancelled at any time.
Purchases: When you place an order, you will be asked to provide your credit card information. Atlantel.net does not store your credit card information. Additionally, several of our functions use cookies. A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer's browser. The cookie holds information a site may need to personalize/enhance your experience and to gather website statistical data, such as which pages are visited, the internet provider's domain name and the addresses of the sites visited immediately before coming to and immediately after leaving Atlantel.net. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets Atlantel.net, trace your "clickstream" activity (i.e., the paths taken by visitors to our site as they move from page to page) to enable us to better serve our customers by revealing which portions of our site are the most popular. Cookies contain absolutely no personal information. You may disable cookies on your browser. Please review your browser's instructions for doing so. - Your Security
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Atlantel.net, goes to great lengths to keep your financial information private and safe. We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. Once you’ve entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower right hand corner of your screen to notify you of this change. You will remain in the secure zone for the entire checkout process.
You acknowledge, however, that no transmission of data over the internet can be guaranteed to be 100% secure, despite our best efforts. Thus, while we will use every means possible to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties. - Spoofing and Phishing
- A common internet scam is known as spoofing or phishing. This occurs when you receive and email from what appears to be a legitimate source requesting personal information from you. Please be aware that Atlantel.net, will never send you an email requesting you to verify credit card information, bank information, or any other personal information. If you ever receive and email that appears to be from us requesting such information from you, please DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to us at websupport@atlantel.net and we will investigate all instances of internet fraud.
- Children
- Our web site is not meant for children, and we will not collect any personally identifiable information from children under the age of 13 without verified parental consent. We will remove from our files any personally identifiable information of anyone we discover to be under the age of 13.
- Your Consent
- You acknowledge that this privacy policy is part of the terms and service, and you agree that using this site signifies your assent to the Atlantel.net Privacy Policy. Atlantel.net reserves the right to change this Privacy Policy at any time without advanced notice. If the Atlantel.net Privacy Policy is changed, we will post those changes on this page so that you are always aware of what information is collect, how we use it, and under what circumstances we disclose it.
If you have any questions about your privacy or security at Atlantel.net please call us at 1-866-892-0800 or email Customer Service and include your name and the address in the message. In order to ship and track merchandise, we make your name and address available to such companies and United Parcel Service and Federal Express. In no instances are these business affiliates allowed to use your personal information for any other purpose aside from shipping. To be removed from our mailing list, please email us at unsubscribe and include your name and the address in the message OR unsubscribe in your customer accounts page.
