Hello,

This is where the expected “how great we are” letter goes. Since I think you would find such a message boring and probably somewhat insincere, let me instead tell you what I don’t like when dealing with other companies. This will give you a glimpse into our values.

Auto-Attendants - navigating through layers of menus and choices without ever speaking to a live person is frustrating. When you call us, an intelligent human being will answer your call during business hours. In a 2009 national survey by a leading consumer magazine, not getting a human on the phone was ranked as the 2nd most annoying gripe. We had this figured out almost 20-years ago.

Complicated Rules and Policies - I wrote ours to be brief and easy to understand. Our salespeople are given some flexibility when enforcing them. Too many hard and fast rules can ruin a good thing. After all, we should be working together.

Poor Quality - don’t describe a product as refurbished unless it works well and appears very similar to new. You may return almost anything we sell you if you don’t like it

Surprises at check-out - learning of high shipping costs or some other catch once you get to check-out sends the message “we’re trying to take advantage of you”. We won’t do it. This was the #1 gripe in a recent survey of “What bugs America most”.

No service after the sale - don’t be my new best friend when I’m buying and then disappear as soon as there’s a problem. We’ll back up our system sales with courteous technical support.

Condescending Attitude - If it ever happens here, I want to know about it. We’re here because of and for you.

All the best,

Glenn E. Murer, Pres.