Nortel BCM 50 Installation and Programming

BCM 50 Installation and Programming Hands Education Course

Completion of this class will assist you in Installing and Maintaining
Business Communications Manager (BCM) Systems

This 5-day course is designed to enable telephone technicians to install, program and maintain the Nortel Business Communications Manager 50 System (BCM 50) and presentations on BCM 200, 400 and 450. Training is interactive with participants performing installation and programming functions on a live system. Information will be presented in both vertical and written form followed-up by testing.

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If you plan on attending this class - YOU MUST BRING A LAPTOP

Upon successful completion of this course you will be able to:

• Identify and describe BCM 50 hardware components
• Install and perform initial configuration of the BCM 50 system
• Install and administer the Element Manager
• Set-up accounts and privileges
• Configure hardware resources
• Configure trunks and target lines
• Configure VOIP gateways
• Configure T1/PRI parameters
• Program terminals and sets
• Program system features and functions
• Install and program IP sets and IP trunks
• Use CallPilot mailboxes
• Configure auto-attendant
• Configure custom call routing
• Configure basic intelligent contact center
• Perform important back-up and restore programming
• Loading of important patches and security PEPS



Prerequisite Skills:

• Basic computer skills
• Knowledge of telephone installation and wiring
• Basic T1/PRI knowledge
• Knowledge of basic Norstar and CallPilot (helpful but not required)



Materials supplied to you in this class:

• BCM 50 3.0 CD Documentation
• BCM 50 Task Based Guides (to guide you through installation and programming)
• A student workbook for class and note taking

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